Policies & Compliance

Stay informed and empowered – view our formal documentation below

Read the overarching terms governing your use of our services and platforms, including administrative follow-up documentation requests.

Learn how we safeguard your personal information and comply with data protection law.

Review how your information is collected, stored, and used at 4FR Health.

How we use WhatsApp for limited, privacy-safe communication – and why clinical consultations are not conducted via WhatsApp.

Understand your rights and responsibilities when requesting and receiving medication, including follow-up prescription requests.

Find out how we manage missed appointments and late cancellations.

Discover how our virtual afterhours consultations work, including scope, fees, and limitations.

Reception is administrative only – no symptom assessment or medical advice.

How patients may request access, correction, deletion, or limitation of personal information.

Access statutory compliance documents, including the PAIA manual and request forms.