Terms of Service

Updated: 2026-08-19 14:45 SAST
Terms Policies Patient Use Admin Requests

1. Introduction

These Terms govern your use of 4FR Health services and digital platforms. By booking, using, or receiving care, you accept these Terms and all linked policies.

Effective date: 02 June 2026 .

Policy Hierarchy & Interpretation

These Terms of Service form the primary and governing agreement between 4FR Health and its patients. All other policies are incorporated by reference and must be read together with these Terms.

In the event of any conflict, inconsistency, or ambiguity between policies, the following order of precedence applies:

  1. Terms of Service
  2. Privacy Policy
  3. POPIA Compliance Policy
  4. Reception Scope & “Pre-Consulting” Policy
  5. Prescription Fulfilment Policy
  6. Cancellation & No-Show Policy
  7. Afterhours Telehealth Service Policy

Service-specific policies apply only where relevant and do not override these Terms unless expressly stated. Where legislation imposes stricter obligations, the applicable law prevails.

2. Privacy & POPIA

We process personal information in accordance with our POPIA Compliance Policy and Privacy Policy.

Compliance queries: compliance@4fr.co.za

3. Medical Records & Retention

  • Adults: retained for at least 6 years.
  • Minors: until age 21 and 6 years of inactivity.

4. Prescriptions

Prescription services are subject to the Prescription Fulfilment Policy, including legal requirements for Schedule 6 medicines and follow-up prescription or medication requests made after a consultation.

5. Administrative Requests & Follow-up Documentation

Patients are encouraged to raise all medication, prescription, and sick note requirements during the consultation itself. This allows the doctor to assess the request properly, document it correctly, and avoid unnecessary follow-up administration.

The following requests may be billed separately:

  • Extension of a sick note after the conclusion of the original consultation.
  • Sick notes requested after the conclusion of a consultation, where the patient declined the issuance of a sick note, or forgot to request a sick note during the consultation.

Prescription-related follow-up requests are dealt with in the Prescription Fulfilment Policy.

Reason: These requests still require clinical review, administrative processing, and appropriate record keeping.

6. Cancellations & No-Shows

Notice periods, applicable fees, and exemptions are set out in the Cancellation & No-Show Policy.

7. Afterhours Telehealth

Afterhours services are governed by the Afterhours Telehealth Service Policy. Key terms include:

  • Prepaid online booking; base fee per professional guidance.
  • Invoice/statement for medical-aid reimbursement: R50.00.
  • Consultations: 15 minutes (plus 5-minute admin buffer), one primary condition only.
  • No scheme submissions by 4FR Health; reimbursement may be lower than the fee charged.
  • Telehealth may require an in-person follow-up.

8. Payments

Unless otherwise stated, fees are due on the day of service. Claims to medical aid are subject to scheme rules and benefits.

9. Changes

We may amend these Terms and linked policies from time to time. Continued use of our services constitutes acceptance of changes.

10. Contact

Practice queries: hello@4fr.co.za  |  Compliance: compliance@4fr.co.za